Refund & Return Policy

You can return unopened, sealed products within 30 days of delivery for a full refund of the product price. Email contact@mootropic.com with your order number and we'll send return instructions. You pay return shipping unless we made a mistake. Refunds go back to your original payment method within 5–10 business days after we receive the return.

For your safety and everyone else's, we can't accept returns of opened supplements.

If your order arrives damaged or wrong, or the product seems off (broken seal, contamination, wrong flavor), email us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you choose. No return needed.

If tracking hasn't updated in 7 days, or it shows delivered but you can't find the package after checking with neighbors and the carrier, contact us within 30 days of the ship date and we'll reship or refund.

You can cancel anytime (see our Subscription & Cancellation Policy). If a renewal charged you and you didn't mean to keep it, email us within 7 days of the charge and before it ships, and we'll cancel and refund it in full. Renewals that have already shipped follow the rules above.

Refunds are for the amount you actually paid after discounts.

Please contact us at contact@mootropic.com first. We resolve almost every issue within 2 business days.